Returns & Refunds
Fair, plain-language rules — approved by the Purpose Community team, never automatic.
Physical items
Damaged, wrong, or non-delivered items: report within 7 days of delivery for a full refund or replacement.
Refunds return to your original payment method via PaySwitch once approved (typically 3–5 business days).
Digital items
The flagship book and courses are refundable within 7 days if substantially unaccessed (reader opened fewer than 5 pages).
Membership entry packages are refundable within 7 days if no referral earnings have been credited to or through the account.
How to request
Reply to your receipt email or contact support with your order reference. Every request is reviewed by a human — no bots, no runaround.
Questions? Reply to any email from the platform — a human reads every one.